Avaya Exam 6210 Topic 6 Question 76 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam

Question #: 76
Topic #: 6

[All Avaya Aura Contact Center Implementation Exam Questions]

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

ANew Contact Presentation

BHot Desking

CLogoff Terminal State

DMaximum Open Duration

Show Suggested Answer

Suggested Answer: A

by Ngoc at May 24, 2024, 03:57 AM

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Melvin

2 days ago

I'm with Evangelina on this one. 'Logoff Terminal State'? Sounds more like a horror movie than a contact center feature. A is the way to go, no doubt about it.

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Virgie

9 days ago

D, Maximum Open Duration? What is this, a timeout setting? That has nothing to do with bringing the agent desktop to the front. A all the way, folks.

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Evangelina

10 days ago

Haha, 'Logoff Terminal State'? Really? That's about what happens when an agent logs off, not when a new contact comes in. Clearly, A is the winner here.

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Marylyn

12 days ago

Hmm, I'm not so sure about that. 'Hot Desking' seems more like a feature for shared workstations, not contact presentation. I'd go with A.

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Arlean

17 days ago

Option A seems like the logical choice here. Why else would you have a 'New Contact Presentation' section if not to bring the agent desktop to the front when a new contact arrives?

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