Avaya Exam 6210 Topic 4 Question 63 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 63
Topic #: 4

[All 6210 Questions]

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

BCCMS

CCCT

DCMA

Show Suggested Answer

Suggested Answer: B

by Yuki at Oct 05, 2023, 01:04 PM

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Lilli

1 months ago

Haha, this is a tough one. Maybe we should just ask Alexa for the answer.

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Tori

1 months ago

I'm going with D. CMA seems like the logical choice to push the contacts to the agent desktop.

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Edda

3 days ago

I believe CCMS is the component that handles pushing the non-voice contacts to Avaya Aura Agent Desktop.

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Detra

19 days ago

I think it's actually CCT that is responsible for pushing the non-voice contacts.

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Franklyn

2 months ago

The answer has to be CCT, that's the component that handles the non-voice contacts, right?

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Dalene

2 months ago

I'm not sure, but I think it might be B) CCMS. Can someone explain why CCT is the correct answer?

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Cory

2 months ago

Hmm, this one is tricky. I think it might be CCMS, but I'm not completely sure.

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Adolph

1 months ago

No, I believe it's CCMS that handles that task.

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Eve

1 months ago

I think it's actually CCT that is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop.

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Crissy

2 months ago

I agree with Willetta, CCT makes sense for pushing non-voice contacts.

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Willetta

2 months ago

I think the answer is C) CCT.

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