Avaya Exam 6210 Topic 3 Question 57 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 57
Topic #: 3

[All 6210 Questions]

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

AContact Center Multimedia (CCMM

BAvaya Agent Desktop (AAD)

CContact Center Manager Server (CCMS)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: D

by Solange at Apr 19, 2023, 12:13 PM

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Chanel

1 days ago

Hmm, I'm not sure. I was leaning towards C) Contact Center Manager Server (CCMS), but now I'm second-guessing myself. This exam is trickier than I expected!

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Sherly

11 days ago

I see your point, but I still think A) CCMM is the right choice because it specifically mentions handling voice and non-voice contacts

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Corrina

14 days ago

I think the answer is B) Avaya Agent Desktop (AAD). That's the component agents use to handle all their contact center interactions, right?

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Avery

16 days ago

I disagree, I believe the correct answer is B) Avaya Agent Desktop (AAD)

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Sherly

19 days ago

I think the answer is A) Contact Center Multimedia (CCMM)

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