The Open Group Exam OGA-031 Topic 1 Question 29 Discussion

Actual exam question for The Open Group's OGA-031 exam

Question #: 29
Topic #: 1

[All OGA-031 Questions]

Consider the following diagram showing a small part of ArchiSurance's Digital Customer Intimacy strategy

Which of the following describes this diagram?

AThe Digital customer management capability achieves the goal of Excellent online customer interaction.

BThe Digital customer management capability realizes the outcome Excellent online customer interaction_

CThe Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.

DThe Digital customer management strategy relates to the principle of Excellent online customer interaction

Show Suggested Answer

Suggested Answer: B

Based on the ArchiMate 3 documents or objectives, a capability represents an ability that an active structure element, such as an organization, person, or system, possesses. An outcome represents an end result that has been achieved. A realization relationship indicates that an entity plays a critical role in the creation, achievement, sustenance, or operation of a more abstract entity. The diagram uses a realization relationship from the Digital customer management capability to the Excellent online customer interaction outcome to indicate that the capability realizes the outcome.

by Tanesha at Jul 06, 2024, 09:21 AM

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Amie

9 months ago

This diagram reminds me of my grandma's knitting patterns. Thankfully, the questions are easier to follow than her instructions!

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Svetlana

8 months ago

C) The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.

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Willard

8 months ago

B) The Digital customer management capability realizes the outcome Excellent online customer interaction_

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Sanda

9 months ago

A) The Digital customer management capability achieves the goal of Excellent online customer interaction.

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Jarvis

9 months ago

I see your point, Michal. I also think A) is the best choice because it directly links the capability to the goal of excellent online customer interaction.

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Michal

9 months ago

But the diagram clearly shows the relationship between the capability and the outcome, so I still think A) is the correct answer.

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Yoko

9 months ago

A) The Digital customer management capability achieves the goal of Excellent online customer interaction. Hmm, not quite. The diagram shows the capability realizing the outcome, not achieving a goal.

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Gail

8 months ago

C) The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.

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Vivienne

8 months ago

A) The Digital customer management capability achieves the goal of Excellent online customer interaction.

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Frederica

8 months ago

B) The Digital customer management capability realizes the outcome Excellent online customer interaction.

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Lisha

8 months ago

C) The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction. No, the diagram shows how the capability leads to the outcome, not just the requirement.

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Leontine

8 months ago

A) The Digital customer management capability achieves the goal of Excellent online customer interaction. Actually, the diagram indicates that the capability realizes the outcome, not achieves a goal.

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Serina

9 months ago

B) The Digital customer management capability realizes the outcome Excellent online customer interaction. That's correct. The diagram shows how the capability leads to the outcome.

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Kristofer

10 months ago

I disagree, I believe the answer is B) The Digital customer management capability realizes the outcome Excellent online customer interaction.

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Michal

10 months ago

I think the answer is A) The Digital customer management capability achieves the goal of Excellent online customer interaction.

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Brianne

10 months ago

D) The Digital customer management strategy relates to the principle of Excellent online customer interaction. I like how this option connects the strategy to the principle. Very insightful!

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Iluminada

10 months ago

B) The Digital customer management capability realizes the outcome Excellent online customer interaction. Spot on! This diagram clearly shows the capability leading to the desired outcome.

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Brandon

9 months ago

D) The Digital customer management strategy relates to the principle of Excellent online customer interaction.

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Dorcas

9 months ago

C) The Digital customer management outcome is influenced by the requirement for Excellent online customer interaction.

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Kerrie

9 months ago

B) The Digital customer management capability realizes the outcome Excellent online customer interaction.

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Linwood

9 months ago

A) The Digital customer management capability achieves the goal of Excellent online customer interaction.

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