Software Certifications Exam CSTE Topic 6 Question 82 Discussion

Actual exam question for Software Certifications's CSTE exam

Question #: 82
Topic #: 6

[All CSTE Questions]

You should always listen attentively to your customer and never ask them to further explain what they mean.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: A

by Lucina at Mar 04, 2024, 10:18 AM

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Dottie

13 days ago

False, of course! Customers love to ramble on and on. We should just interrupt them and move on to the next ticket. Who has time for active listening?

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Geraldine

17 days ago

I think it's important to listen attentively to customers so we can understand their needs better.

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Eveline

18 days ago

B) False

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Rebbecca

18 days ago

Seriously? I thought we're supposed to just nod and smile, not actually listen to the customer. This question is clearly trying to trick us!

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Geraldine

21 days ago

A) True

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