ServiceNow Exam CIS-CSM Topic 1 Question 67 Discussion

Actual exam question for ServiceNow's Certified Implementation Specialist - Customer Service Management exam

Question #: 67
Topic #: 1

The case digests feature includes which types of case communication? (Choose two.)

ACase Lifecycle Reports

BCase Action Summaries Most Voted

CPost Case Reviews Most Voted

DCase Post Mortem

Show Suggested Answer

Suggested Answer: B, C

by Walton at Apr 21, 2024, 02:43 PM

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2 days ago

It wasn't too bad. But, I had to think a bit.

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3 days ago

Hey folks, how do you feel about the question on case digests?

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15 days ago

True, but the options were to choose two

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16 days ago

I think Case Post Mortem is also important

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17 days ago

I agree with Case Lifecycle Reports being included

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18 days ago

A) Case Lifecycle Reports and C) Post Case Reviews Most Voted

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