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ServiceNow CIS-FSM Exam Questions

Exam Name: ServiceNow Certified Implementation Specialist - Field Service Management
Exam Code: CIS-FSM
Related Certification(s): ServiceNow Certified Implementation Specialist Certification
Certification Provider: ServiceNow
Number of CIS-FSM practice questions in our database: 86 (updated: Jun. 18, 2025)
Expected CIS-FSM Exam Topics, as suggested by ServiceNow :
  • Topic 1: Examine and import foundational data: This involves reviewing and loading essential information like locations, assets, and service catalogs into the FSM system.
  • Topic 2: Analyze and implement customer business requirements: As a business analyst, you will assess a client's specific needs and configure the FSM solution to match their workflows and processes.
  • Topic 3: Use industry good practice for an FSM implementation: The exam will test your knowledge of established best practices for setting up and using FSM software effectively.
  • Topic 4: Set-up FSM configuration: This covers the initial setup of the FSM application, including defining user roles, permissions, and system settings.
  • Topic 5: Configure Work Order Form and Mandatory Skills: The section tests the skills of candidates to design the work order forms technicians use and define the skills required for completing specific tasks.
  • Topic 6: Create a Questionnaire and a Targeted Communication: This section focuses on building surveys to gather data and crafting communication plans for impacted users.
  • Topic 7: Create Advanced Maintenance Plans and Maintenance Schedules: In this part, the candidates are tested for their skill in creating preventative maintenance programs and scheduling automated service activities.
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Lachelle

11 days ago
Passed the Field Service Management exam! Pass4Success questions were spot-on. Thank you!
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Carlee

2 months ago
ServiceNow certified! Pass4Success made exam prep efficient and effective. Grateful for their support.
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Alison

3 months ago
Nailed the ServiceNow CISFM exam! Pass4Success questions were incredibly helpful. Thanks!
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Lon

4 months ago
Field Service Management certified! Pass4Success materials were key to my quick preparation.
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Eulah

5 months ago
CISFM exam success! Pass4Success provided relevant questions that saved me time. Appreciate it!
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Lizbeth

5 months ago
Happy to announce that I passed the ServiceNow FSM exam, thanks to Pass4Success practice questions. There was a question on examining and importing foundational data. It asked about the tools available for data import and their limitations. I was a bit unsure about the tools, but I managed to pass.
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Daryl

6 months ago
ServiceNow certification achieved! Pass4Success made exam prep a breeze. Thank you!
upvoted 0 times
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Cheryl

6 months ago
I passed the ServiceNow FSM exam with the help of Pass4Success practice questions. One tricky question was about configuring the work order form and mandatory skills. It asked about the specific fields that need to be included in the work order form. I wasn't completely confident about the field requirements, but I still succeeded.
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Lorrine

7 months ago
Passed the Field Service Management exam with flying colors! Pass4Success questions were invaluable.
upvoted 0 times
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Fallon

7 months ago
Just passed the ServiceNow FSM exam, and the Pass4Success practice questions were a great help. There was a question on using industry good practice for an FSM implementation. It asked about the key considerations for a successful FSM rollout. I was a bit unsure about all the considerations, but I managed to get through.
upvoted 0 times
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Chau

7 months ago
I recently passed the ServiceNow FSM exam, and the Pass4Success practice questions were very useful. One question that puzzled me was about creating a questionnaire and targeted communication. It asked about the best practices for designing effective questionnaires. I wasn't entirely sure about the design principles, but I still passed.
upvoted 0 times
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Johnathon

8 months ago
ServiceNow CISFM certified! Pass4Success helped me prepare in record time. Grateful for their resources.
upvoted 0 times
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Melita

8 months ago
Happy to share that I passed the ServiceNow FSM exam, thanks to Pass4Success practice questions. There was a question on creating advanced maintenance plans and schedules. It asked how to automate the scheduling of recurring maintenance tasks. I was a bit unsure about the automation rules, but I managed to pass.
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Lanie

8 months ago
I passed the ServiceNow FSM exam with the help of Pass4Success practice questions. One challenging question was about setting up FSM configuration. It asked about the specific configurations needed for different types of work orders. I wasn't completely confident about the configuration settings, but I still succeeded.
upvoted 0 times
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Patti

9 months ago
Wow, aced the ServiceNow Field Service Management exam! Pass4Success questions were a lifesaver.
upvoted 0 times
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Louisa

9 months ago
My pleasure! Final advice: focus on the big picture of how all FSM components work together. Pass4Success really helped me prepare quickly. Good luck on your exam!
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Floyd

9 months ago
Just cleared the ServiceNow FSM exam, and the Pass4Success practice questions were a lifesaver. There was a tricky question on analyzing and implementing customer business requirements. It asked how to prioritize customer requirements when resources are limited. I was a bit unsure about the exact prioritization techniques, but I still managed to get through.
upvoted 0 times
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Willie

9 months ago
Thanks for all the tips! Any final advice?
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Shawnda

9 months ago
I recently passed the ServiceNow Certified Implementation Specialist - Field Service Management exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about the process to examine and import foundational data. It asked about the specific steps to ensure data integrity during the import process. I wasn't entirely sure about the best practices for data validation, but I managed to pass the exam.
upvoted 0 times
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Golda

10 months ago
Just passed the ServiceNow CISFM exam! Pass4Success materials were spot-on. Thanks for the quick prep!
upvoted 0 times
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Alton

11 months ago
Just passed the ServiceNow CISFM exam! A key topic was Work Order Management. Expect questions on creating and managing work orders, including SLAs and priorities. Study the work order lifecycle and automation options. The exam also covered Resource Scheduling, so be prepared for scenarios on optimizing technician schedules. Understand the Scheduler workspace and its features. Lastly, don't forget about Customer Management - questions on creating and managing customer records are likely. Thanks to Pass4Success for the spot-on practice questions that helped me prepare efficiently!
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Jamal

12 months ago
Just passed the ServiceNow FSM exam! Be prepared for questions on Work Order Management, especially regarding SLAs and priority calculations. Study the different stages of a work order lifecycle and how they interact with other modules. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Teri

1 years ago
Alex Thompson
upvoted 0 times
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Free ServiceNow CIS-FSM Exam Actual Questions

Note: Premium Questions for CIS-FSM were last updated On Jun. 18, 2025 (see below)

Question #1

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

Reveal Solution Hide Solution
Correct Answer: C

Question #2

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

Reveal Solution Hide Solution
Correct Answer: B, E

Question #3

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

Reveal Solution Hide Solution
Correct Answer: A

Question #4

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

Reveal Solution Hide Solution
Correct Answer: B

Question #5

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: A, E

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