ServiceNow Exam CTA Topic 3 Question 2 Discussion

Key governance factors for release and instance management include:

B . Operating model and development approach: Define the organization's approach to development (e.g., Agile, Waterfall), release cycles, and how different teams collaborate on the platform.

C . Platform scope and deployed applications: Clearly define the scope of the ServiceNow platform within the organization and the applications that will be deployed. This helps with planning and resource allocation.

E . Number and purpose of instance environments: Establish a clear instance strategy, including the number of instances (dev, test, prod, etc.), their purpose, and how they are used to support development and deployment processes.

Why not the other options?

A . Release performance and instance usage analytics: While these are important for monitoring and optimization, they are not primary governance factors.

D . Day-to-day instance performance metrics: These are operational metrics, not directly related to governance decisions.