ServiceNow Exam CIS-SM Topic 9 Question 86 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 86
Topic #: 9

[All CIS-SM Questions]

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

AReduced ongoing service map maintenance effort as a result of automated map updates

BFaster service issue resolution and reduced downtime due to better root cause analysis

CImproved Software Asset Management capabilities

DReduction in effort to create service maps

EReduction in change related incidents due to improved service visibility during change planning

FMore accurate alerts from monitoring tools

Show Suggested Answer

Suggested Answer: C, D, E

by Reita at Mar 09, 2025, 03:07 PM

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Chi

28 days ago

Hold up, where's the option for 'Improved ability to summon service demons and control the universe'? I feel like that's a pretty key benefit that's being overlooked here.

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Chi

30 days ago

C? Really? I'd rather clean the bathroom with a toothbrush than deal with Software Asset Management. Give me that service map goodness - A, D, E, and F for the win!

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Lanie

21 hours ago

E) Reduction in change related incidents due to improved service visibility during change planning

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Alton

7 days ago

D) Reduction in effort to create service maps

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Marci

16 days ago

A) Reduced ongoing service map maintenance effort as a result of automated map updates

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Rodney

1 months ago

Software Asset Management? Really? That's like the boring cousin of the bunch. I'm all about that sweet, sweet automated map updating action - A all the way, baby!

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Rolland

22 hours ago

User 2: E) Reduction in change related incidents due to improved service visibility during change planning

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Ora

3 days ago

User 1: A) Reduced ongoing service map maintenance effort as a result of automated map updates

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Adria

2 months ago

Hmm, I'd have to say B and E are the real standouts here. Who doesn't love faster issue resolution and fewer change-related incidents? Sign me up!

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Emerson

7 days ago

F) More accurate alerts from monitoring tools

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Gladys

17 days ago

E) Reduction in change related incidents due to improved service visibility during change planning

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Avery

28 days ago

B) Faster service issue resolution and reduced downtime due to better root cause analysis

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Rebbeca

1 months ago

A) Reduced ongoing service map maintenance effort as a result of automated map updates

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Malcolm

2 months ago

Wow, this question really hits the nail on the head! Definitely going with A, D, E, and F - the automation, reduced effort, and improved visibility are game-changers.

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Milly

2 months ago

I also believe that C could be a potential benefit. Improved Software Asset Management capabilities can definitely help in the overall efficiency of service mapping.

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Deeanna

3 months ago

I agree with Lilli. Automated map updates, better root cause analysis, reduced effort to create service maps, and improved service visibility during change planning are all important benefits.

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Lilli

3 months ago

I think A, B, D, and E are the potential benefits of implementing Service Mapping.

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