ServiceNow Exam CIS-SM Topic 9 Question 86 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 86
Topic #: 9

[All CIS-SM Questions]

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

AReduced ongoing service map maintenance effort as a result of automated map updates

BFaster service issue resolution and reduced downtime due to better root cause analysis

CImproved Software Asset Management capabilities

DReduction in effort to create service maps

EReduction in change related incidents due to improved service visibility during change planning

FMore accurate alerts from monitoring tools

Show Suggested Answer

Suggested Answer: C, D, E

by Reita at Mar 09, 2025, 03:07 PM

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Adria

3 days ago

Hmm, I'd have to say B and E are the real standouts here. Who doesn't love faster issue resolution and fewer change-related incidents? Sign me up!

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Malcolm

5 days ago

Wow, this question really hits the nail on the head! Definitely going with A, D, E, and F - the automation, reduced effort, and improved visibility are game-changers.

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Milly

21 days ago

I also believe that C could be a potential benefit. Improved Software Asset Management capabilities can definitely help in the overall efficiency of service mapping.

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Deeanna

24 days ago

I agree with Lilli. Automated map updates, better root cause analysis, reduced effort to create service maps, and improved service visibility during change planning are all important benefits.

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Lilli

25 days ago

I think A, B, D, and E are the potential benefits of implementing Service Mapping.

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