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ServiceNow Exam CIS-SM Topic 6 Question 65 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 65
Topic #: 6

[All CIS-SM Questions]

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

AQuickly identifies any recent incidents that occurred on components of the impacted service.

BNarrows down possible affected components when a service is impacted.

CHelps reduce the number of unplanned changes in a customer environment.

DHelps pinpoint code errors after a faulty application is identified.

EQuickly identifies any recent changes performed on components of the impacted service.

Show Suggested Answer

Suggested Answer: C, D, E

by Gerald at May 08, 2024, 11:34 AM

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Mariann

1 years ago

I also thought about D, but it seems more related to debugging rather than incident resolution.

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Marcos

1 years ago

True. B helps in focusing on which components could be causing the problem.

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Dierdre

1 years ago

I agree. A and E make sense because they help track incidents and changes.

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Mignon

1 years ago

I think A, B, and E are correct. They all relate directly to incident resolution.

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France

1 years ago

Yeah, it's a tough one. They all seem relevant.

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Allene

1 years ago

Have you seen the question about benefits of a service map during an incident?

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