ServiceNow Exam CIS-SM Topic 4 Question 51 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 51
Topic #: 4

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

AReleases

BProblems

CIncidents

DAlerts

Show Suggested Answer

Suggested Answer: D

by Rolande at Aug 07, 2023, 04:37 AM

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Sharee

1 months ago

C) Incidents and D) Alerts, no doubt. The operator needs to see what's going on with those, pronto. Though I have to wonder, does 'Service Mapping' come with a little GPS for the agent's workspace? Just kidding, but you gotta admit, it's a pretty catchy name.

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Daron

2 months ago

Problems and incidents, for sure. That's the kind of visibility an operator needs to stay on top of things. Although, I gotta say, 'Service Mapping' sounds like something you'd find in a sci-fi movie, am I right?

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Sanda

8 days ago

B) Problems

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Pilar

29 days ago

B) Problems

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Iluminada

1 months ago

A) Releases

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Nobuko

1 months ago

A) Releases

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Laine

2 months ago

Releases, huh? I guess the operator needs to know what's going on with those too. And definitely incidents - can't ignore those. Solid choices, in my opinion.

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Rocco

23 days ago

B) Problems

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Sabra

25 days ago

C) Incidents

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Wayne

1 months ago

A) Releases

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Farrah

2 months ago

Ah, Service Mapping sounds like a handy feature! Let's see, I'd go with C) Incidents and D) Alerts. Gotta keep an eye on those pesky incidents and alerts, am I right?

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Lynelle

1 months ago

Definitely, those are the key items to monitor for efficient service management.

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Susana

2 months ago

I agree, keeping track of incidents and alerts is crucial for smooth operations.

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Lashonda

2 months ago

I'm not sure about Releases. I think it might be Problems and Incidents instead.

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Kenneth

2 months ago

I agree with Yolando. Releases and Incidents make sense because they are closely related to the CI.

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Yolando

3 months ago

I think the items associated with the CI in Service Mapping are Releases and Incidents.

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