ServiceNow Exam CIS-SM Topic 4 Question 51 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 51
Topic #: 4

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

AReleases

BProblems

CIncidents

DAlerts

Show Suggested Answer

Suggested Answer: D

by Rolande at Aug 07, 2023, 04:37 AM

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Laine

6 days ago

Releases, huh? I guess the operator needs to know what's going on with those too. And definitely incidents - can't ignore those. Solid choices, in my opinion.

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Farrah

9 days ago

Ah, Service Mapping sounds like a handy feature! Let's see, I'd go with C) Incidents and D) Alerts. Gotta keep an eye on those pesky incidents and alerts, am I right?

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