ServiceNow Exam CIS-SIR Topic 3 Question 47 Discussion

Actual exam question for ServiceNow's CIS-SIR exam

Question #: 47
Topic #: 3

[All CIS-SIR Questions]

Which one of the following users is automatically added to the Request Assessments list?

AAny user that adds a worknote to the ticket

BThe analyst assigned to the ticket

CAny user who has Response Tasks on the incident

DThe Affected User on the incident

Show Suggested Answer

Suggested Answer: A

by Scarlet at May 02, 2024, 02:37 AM

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Emerson

1 months ago

This question is so straightforward, I feel like there's a catch somewhere. Maybe the correct answer is 'All of the above' and they're just trying to trip us up!

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Moira

1 months ago

Option B is tempting, but the analyst might not always be the best person to assess the issue. Gotta go with D - the Affected User is the real expert here.

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Ardella

2 days ago

In that case, it would make sense for any user that adds a worknote to be automatically added to the Request Assessments list.

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Buck

5 days ago

But what if the Affected User is not available or responsive?

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Tambra

1 months ago

I agree, the Affected User would have the most insight into the issue.

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Barrett

2 months ago

Haha, option A is a classic IT support trap. Adding a worknote doesn't auGloryatically make you an assessor. That's like saying the pizza delivery guy should be on the request list.

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Crista

16 days ago

User 3: It's like saying the pizza delivery guy should be on the request list. Haha.

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Mindy

1 months ago

User 2: I agree, adding a worknote doesn't automatically make you an assessor.

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Lyndia

1 months ago

User 1: Yeah, option A is definitely a trap. It's not the same as being an assessor.

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Glory

2 months ago

I'm going with option C. Any user who has Response Tasks on the incident seems like the logical choice. They're already engaged in the resolution process.

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Chaya

18 days ago

I agree with you, let's go with option C then.

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Felicidad

1 months ago

I see your point, but I still believe option C is the correct choice.

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Kenneth

1 months ago

But what about the analyst assigned to the ticket? Wouldn't they be automatically added as well?

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Ettie

2 months ago

I think option C makes sense too. They are already involved in the incident.

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Amie

2 months ago

The Affected User on the incident? Makes sense to me. That's the person who's experiencing the issue, so they should be involved in the assessment process.

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