ServiceNow Exam CIS-ITSM Topic 5 Question 76 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 76
Topic #: 5

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

APopulate Assignment Group based on CI/SO

BPopulate Assignment Group based on Cl Support Group

CProblem Assignment Group based on CI Support Group

DITSM Best Practice Group Assignment

Show Suggested Answer

Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table

by Cathrine at Oct 17, 2023, 07:10 PM

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2 days ago

D sounds like a good catch-all option, but I'm not sure if it's specific enough for this scenario. Maybe worth a closer look.

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9 days ago

I'm leaning towards C, but I'm not 100% sure. Gotta double-check the details on that one.

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29 days ago

I think the answer is A) Populate Assignment Group based on CI/SO.

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