ServiceNow Exam CIS-ITSM Topic 5 Question 76 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 76
Topic #: 5

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

APopulate Assignment Group based on CI/SO

BPopulate Assignment Group based on Cl Support Group

CProblem Assignment Group based on CI Support Group

DITSM Best Practice Group Assignment

Show Suggested Answer

Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table

by Cathrine at Oct 17, 2023, 07:10 PM

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Reita

4 days ago

Haha, I bet the right answer is the one that's not Reitan an obvious choice. Gotta think outside the box on these certification exams!

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Zachary

8 days ago

Option A looks promising, but I wonder if it's a bit too generic. Wouldn't hurt to explore the other choices as well.

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Maurine

18 days ago

D sounds like a good catch-all option, but I'm not sure if it's specific enough for this scenario. Maybe worth a closer look.

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Erinn

5 days ago

A) Populate Assignment Group based on CI/SO

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Matthew

24 days ago

I'm leaning towards C, but I'm not 100% sure. Gotta double-check the details on that one.

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Lilli

14 days ago

A) Populate Assignment Group based on CI/SO

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Elmira

1 months ago

Hmm, I think option B is the way to go. It seems straightforward and aligns with the requirement.

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Celia

7 days ago

Let's go with option B then, it's the most straightforward solution.

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Felicidad

9 days ago

I think option C might also work, but B seems more direct.

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Darrin

15 days ago

Yeah, assigning based on the CI Support Group makes sense.

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William

17 days ago

I agree, option B seems like the most logical choice.

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Eve

1 months ago

I'm not sure, but I think C) Problem Assignment Group based on CI Support Group could also work.

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Eleni

1 months ago

I agree with Rozella, because it makes sense to assign based on CI/SO.

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Rozella

1 months ago

I think the answer is A) Populate Assignment Group based on CI/SO.

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