ServiceNow Exam CIS-FSM Topic 4 Question 31 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 31
Topic #: 4

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

AConstraints are overridden and the task is assigned

BThe task is returned to the pending dispatch state

CThe task is set to the unassigned state

DConstraints are presented to dispatcher for override confirmation

Show Suggested Answer

Suggested Answer: B

by Kristeen at Mar 22, 2025, 09:21 PM

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Glennis

2 months ago

I'd say the task is in a bit of a 'location limbo' if it can't be scheduled. Option C sounds like the best way to handle that particular pickle.

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Dante

2 days ago

It's important to have a clear process for handling tasks with impractical locations.

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Allene

15 days ago

I agree, setting the task to the unassigned state makes sense in that situation.

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Matthew

16 days ago

Option C sounds like the best way to handle that particular pickle.

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Herman

2 months ago

I bet the real answer is E) Summon the task-assignment fairy to wave her magic wand and make it all work out. Wouldn't that be nice?

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Julio

2 months ago

A? Seriously? Overriding constraints? That's a recipe for disaster! I'm sticking with C - unassigned state is the way to go.

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Jules

1 months ago

C) The task is set to the unassigned state

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Lindsey

2 months ago

A) Constraints are overridden and the task is assigned

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Ciara

2 months ago

Hmm, I'm a bit torn between B and C. But I think B makes more sense - the task should go back to pending dispatch if it can't be assigned right away. Keeps things organized.

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Charolette

2 months ago

I'm going with D. The dispatcher should have a chance to review the constraints and decide if they can be overridden. Gotta cover all the bases, you know?

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