ServiceNow Exam CIS-FSM Topic 4 Question 29 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 29
Topic #: 4

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

AField Service Configuration Business Process

BDynamic Scheduling Configuration

CField Service Properties

DField Service Configuration Add-Ons

Show Suggested Answer

Suggested Answer: C, E, F, G, H

by Kyoko at Feb 11, 2025, 05:03 PM

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Stefania

1 months ago

Ah, the old 'disable task acceptance' trick. Next they'll be telling us we can't use the coffee machine without manager approval.

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Miriam

1 months ago

Disable task acceptance? What is this, communist Russia? Let the field agents accept all the tasks, I say!

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Desmond

7 days ago

C) Field Service Properties

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Lajuana

12 days ago

B) Dynamic Scheduling Configuration

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Martin

15 days ago

A) Field Service Configuration Business Process

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Isadora

1 months ago

A, for sure. Field Service Configuration Business Process is where the magic happens when it comes to controlling business processes.

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Isabelle

2 months ago

This is a tricky one. I'm leaning towards D, Field Service Configuration Add-Ons. Who knows what hidden gems might be lurking in there?

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Ben

5 days ago

D) Field Service Configuration Add-Ons

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Shenika

8 days ago

C) Field Service Properties

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Vincent

1 months ago

B) Dynamic Scheduling Configuration

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Vince

1 months ago

A) Field Service Configuration Business Process

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Magdalene

2 months ago

I'm going to go with B. Dynamic Scheduling Configuration sounds like the place to control task management options.

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Salome

26 days ago

Yeah, I agree. It makes sense that task management options would be controlled in the Dynamic Scheduling Configuration.

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Donette

1 months ago

I think B is the right choice too. Dynamic Scheduling Configuration seems like the right place to disable that option.

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Oren

2 months ago

Option C seems like the logical choice here. Field Service Properties is where I'd expect to find settings related to task acceptance and rejection.

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Dominque

2 months ago

I'm not sure, but I think C) Field Service Properties could also be a possibility.

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Elina

2 months ago

I agree with Lashaunda. The business process should dictate the task options.

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Lashaunda

3 months ago

I think the answer is A) Field Service Configuration Business Process.

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