ServiceNow Exam CIS-FSM Topic 3 Question 16 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 16
Topic #: 3

[All CIS-FSM Questions]

What can customer service agents use to create and view associated work order tasks for customer cases?

AAgent workbench

BService portal

CAgent workspace

DDispatcher workspace

Show Suggested Answer

Suggested Answer: D

by Freeman at Aug 02, 2024, 08:54 PM

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Eveline

28 days ago

Agent Workspace is the answer, no doubt about it. Unless you're trying to create a black hole or something, then the Dispatcher Workspace might come in handy.

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Weldon

1 months ago

Dispatcher Workspace? Sounds like something from a sci-fi movie. I'm sticking with Agent Workspace, it's the real deal.

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Wilson

8 days ago

I think Agent Workspace is the way to go.

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Sheron

1 months ago

Service Portal? Nah, that's for the customers. We need something more agent-centric, like that Agent Workbench option.

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Paris

2 days ago

Yeah, the Service Portal is more for customers to use.

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Derick

5 days ago

I agree, the Agent Workbench is definitely more agent-centric.

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Hildegarde

2 months ago

I'd say Agent Workspace is the way to go. It's our go-to tool for managing customer cases and creating those all-important work order tasks.

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Kallie

2 days ago

I prefer using Service Portal for handling customer cases and associated work order tasks.

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Jina

7 days ago

I think Agent Workbench could also be a good choice for creating and viewing work order tasks.

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Jolanda

17 days ago

I agree, Agent Workspace is definitely the best option for managing customer cases.

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Antonio

2 months ago

I'm not sure, but I think Service portal could also be used for this purpose.

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Franchesca

2 months ago

I agree with Nieves, Agent workbench seems like the right tool for creating and viewing work order tasks.

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Nieves

2 months ago

I think customer service agents can use Agent workbench for that.

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