ServiceNow Exam CIS-FSM Topic 1 Question 18 Discussion

Actual exam question for ServiceNow's CIS-FSM exam

Question #: 18
Topic #: 1

[All CIS-FSM Questions]

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

AA system properly

BUnassignment constraints

CAgent task rejection preferences

DMultiple assignment rules

Show Suggested Answer

Suggested Answer: D

by Ernestine at Sep 10, 2024, 03:12 PM

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German

14 hours ago

C) Agent task rejection preferences could also play a role, but I think B is the better answer. Unassignment constraints are probably the primary driver here.

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Jonelle

12 days ago

I agree, B is the way to go. Unassignment constraints are probably the most relevant factor in determining task reassignment after rejection.

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Venita

18 hours ago

A) A system properly

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Keshia

19 days ago

Hmm, that makes sense too. Maybe it's a combination of both B and C.

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Colene

26 days ago

I disagree, I believe it's C) Agent task rejection preferences.

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B) Unassignment constraints seems like the right answer here. The question is specifically asking about what determines if a rejected task is reassigned, and unassignment constraints would likely be the key factor in that decision.

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Keshia

29 days ago

I think it's B) Unassignment constraints.

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ServiceNow Exam CIS-FSM Topic 1 Question 18 Discussion

Contribute your Thoughts:

German

Jonelle

Venita

Keshia

Colene

Phillip

Keshia