ServiceNow Exam CIS-CSM Topic 6 Question 71 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 71
Topic #: 6

[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

AMatching Skills Most Voted

BLast Assigned Most Voted

CCertifications

DDistance

EAssigned Cases Most Voted

FAvailability Today Most Voted

GPartner Hours

Show Suggested Answer

Suggested Answer: A, B, E, F

by Nicholle at May 31, 2024, 09:23 AM

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Gilberto

11 months ago

I'm with Geoffrey and Kanisha on this one. A, C, D, and F seem like the most logical choices. Now, where's the free coffee for us exam takers?

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Rodolfo

10 months ago

I'm not sure about D, but A and F are definitely crucial for Customer Service matching.

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Lashaun

10 months ago

I think A and C are definitely important criteria for matching.

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Hayley

10 months ago

I agree with you, A, C, D, and F are the best choices.

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Junita

11 months ago

Haha, I'm just glad they didn't include 'Juggling Skills' as an option. That would be a bit of a stretch for customer service, don't you think?

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Kanisha

11 months ago

I'm not sure about B - Last Assigned Most Voted. Isn't that a bit outdated in today's customer service world? I'd go with A, C, D, and F.

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Dion

10 months ago

Yeah, I would prioritize Matching Skills, Certifications, Distance, and Availability Today for Customer Service matching.

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Cheryll

10 months ago

I think A, C, D, and F are definitely key criteria for matching in Customer Service.

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Bo

10 months ago

I agree, Last Assigned Most Voted might not be as relevant now. A, C, D, and F seem more important.

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Jacki

11 months ago

Hmm, I agree with Geoffrey, but I'd also include E - Assigned Cases Most Voted. That's an important factor too, right?

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Trinidad

11 months ago

I agree with Matching Skills and Certifications, but I think Availability Today Most Voted and Last Assigned Most Voted are also important criteria.

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Jamal

11 months ago

I think the types of matching criteria for Customer Service are Matching Skills, Certifications, Assigned Cases Most Voted, and Partner Hours.

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Geoffrey

11 months ago

I think the correct answer is A, C, D, and F. Matching skills, certifications, distance, and availability are crucial in customer service.

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Laurel

10 months ago

Last assigned and assigned cases most voted can also play a role in matching criteria for customer service.

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Gearldine

10 months ago

I think distance and availability today are also key factors in customer service matching criteria.

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Leonida

10 months ago

I think distance and availability today are also key factors in customer service matching criteria.

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Galen

10 months ago

I agree, matching skills and certifications are definitely important.

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Daniela

11 months ago

I agree, matching skills and certifications are definitely important.

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