ServiceNow Exam CIS-CSM Topic 6 Question 54 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 54
Topic #: 6

[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

AProxy contact (sn_customerservice.proxy_contact)

BCustomer case manager (sn_customerservice.customer_case_manager)

CCustomer service manager (sn_customerservice_manager) Most Voted

DCustomer service agent (sn_customerservice_agent) Most Voted

EMajor issue manager (sn_majorissue_mgt.major_issue_manager)

Show Suggested Answer

Suggested Answer: D

by Marjory at Jul 27, 2023, 05:17 AM

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Alex

6 days ago

Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.

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Francesco

12 days ago

I believe Proxy contact can also propose a case as a Major Case candidate.

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Arlene

12 days ago

I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.

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Marva

22 days ago

I agree, Customer service agent can also propose a case as a Major Case candidate.

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Lawrence

23 days ago

I think Customer service manager can propose a case as a Major Case candidate.

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