ServiceNow Exam CIS-CSM Topic 6 Question 54 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 54
Topic #: 6

[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

AProxy contact (sn_customerservice.proxy_contact)

BCustomer case manager (sn_customerservice.customer_case_manager)

CCustomer service manager (sn_customerservice_manager) Most Voted

DCustomer service agent (sn_customerservice_agent) Most Voted

EMajor issue manager (sn_majorissue_mgt.major_issue_manager)

Show Suggested Answer

Suggested Answer: D

by Marjory at Jul 27, 2023, 05:17 AM

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Eulah

1 months ago

I'm going with C, E, and the mysterious 'sn_customerservice.proxy_contact' option A. It sounds like some kind of superhero alter-ego, and I want in on that action!

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Daron

2 days ago

I agree, I also picked C and D.

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Daryl

18 days ago

I think C and D are the best choices.

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Lisbeth

1 months ago

Ha! I bet the customer service agents are just happy they made the list. They're like, 'Yeah, we can do that... if we can figure out how to turn on the computer.'

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Billye

15 days ago

C) Customer service manager (sn_customerservice_manager) Most Voted

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Artie

23 days ago

B) Customer case manager (sn_customerservice.customer_case_manager)

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Rebbeca

1 months ago

A) Proxy contact (sn_customerservice.proxy_contact)

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Alex

2 months ago

Hmm, I'm not sure about D. Wouldn't that be a bit of a stretch for a customer service agent to propose a Major Case? Seems like that should be left to the higher-ups.

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Melissia

2 days ago

A) Proxy contact (sn_customerservice.proxy_contact)

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Benton

4 days ago

E) Major issue manager (sn_majorissue_mgt.major_issue_manager)

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Sarah

10 days ago

C) Customer service manager (sn_customerservice_manager)

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Shalon

16 days ago

A) Proxy contact (sn_customerservice.proxy_contact)

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Francesco

2 months ago

I believe Proxy contact can also propose a case as a Major Case candidate.

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Arlene

2 months ago

I think options C, D, and E are the correct answers. Customer service managers, agents, and major issue managers should all be able to propose a case as a Major Case candidate.

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