ServiceNow Exam CIS-CSM Topic 5 Question 92 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 92
Topic #: 5

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

ACan Read user criteria

BWhitelist all other groups from the Knowledge Base

CHide the Knowledge Base from the Knowledge Base Portal

DCannot Contribute user criteria

Show Suggested Answer

Suggested Answer: A, D

by Buddy at Apr 04, 2025, 10:04 AM

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Justine

1 months ago

A and D, all the way. Gotta keep those articles on lockdown, or the customers might start thinking they know stuff!

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Shanice

1 months ago

C and D, definitely. Hiding the knowledge base from the portal is a classic move. Sneaky, but effective!

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Chantell

1 months ago

I'm going with A and D. Sounds like the easiest way to control who can read and create articles. Don't want any leaks!

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Lilli

5 days ago

It's important to restrict access to maintain confidentiality.

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Julio

14 days ago

Agreed, those features will help control who can view and contribute.

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Nidia

16 days ago

A and D are the best options to limit access.

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Jesus

2 months ago

Hmm, B and C seem like they'd do the trick. Hide that knowledge base from everyone but the support crew!

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Brinda

16 hours ago

User 3: Agreed, that way only the Customer Support group can access it.

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Leota

12 days ago

User 2: Yeah, we should definitely hide it from everyone else.

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Rozella

13 days ago

User 1: I think B and C are the way to go.

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Laurel

17 days ago

D) Cannot Contribute user criteria

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Tyisha

24 days ago

C) Hide the Knowledge Base from the Knowledge Base Portal

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Janna

1 months ago

B) Whitelist all other groups from the Knowledge Base

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Yuki

2 months ago

A) Can Read user criteria

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Vicky

2 months ago

I'm not sure about B) Whitelist all other groups. It might give access to unintended users.

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Hailey

2 months ago

I agree with Mammie. Also, D) Cannot Contribute user criteria should be used to restrict creation.

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Twana

2 months ago

I think A and D are the way to go. Gotta keep that knowledge locked down, you know?

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Julio

11 days ago

Pauline: Exactly, we need to limit who can read and contribute to the knowledge base.

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Ming

12 days ago

User 3: So, only the Customer Support group should have access to those articles.

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Pauline

13 days ago

User 2: Yeah, we definitely need to keep that knowledge secure.

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Twana

14 days ago

User 1: I agree, A and D seem like the best options to restrict access.

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Jamal

17 days ago

Definitely, it's important to limit access to certain groups to maintain the integrity of the information.

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Ulysses

18 days ago

That makes sense. We need to control who can access and contribute to the knowledge base.

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Izetta

1 months ago

D) Cannot Contribute user criteria

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Gilma

2 months ago

A) Can Read user criteria

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Mammie

2 months ago

I think A) Can Read user criteria should be used to limit access.

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