ServiceNow Exam CIS-CSM Topic 5 Question 92 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 92
Topic #: 5

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

ACan Read user criteria

BWhitelist all other groups from the Knowledge Base

CHide the Knowledge Base from the Knowledge Base Portal

DCannot Contribute user criteria

Show Suggested Answer

Suggested Answer: A, D

by Buddy at Apr 04, 2025, 10:04 AM

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Jesus

2 days ago

Hmm, B and C seem like they'd do the trick. Hide that knowledge base from everyone but the support crew!

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Vicky

4 days ago

I'm not sure about B) Whitelist all other groups. It might give access to unintended users.

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Hailey

10 days ago

I agree with Mammie. Also, D) Cannot Contribute user criteria should be used to restrict creation.

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Twana

17 days ago

I think A and D are the way to go. Gotta keep that knowledge locked down, you know?

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Gilma

2 days ago

A) Can Read user criteria

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Mammie

21 days ago

I think A) Can Read user criteria should be used to limit access.

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