ServiceNow Exam CIS-CSM Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 91
Topic #: 5

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

ARoutes the chat towards another group

BUses response templates to Insert as text in a conversation

CRolls up the current chat history towards an existing case

DRejects an incoming chat and moves it automatically to the general queue

Show Suggested Answer

Suggested Answer: C

by Hubert at Mar 18, 2025, 08:46 PM

Limited Time Offer

25%

Off

Get Premium CIS-CSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

James

28 days ago

Personally, I'd use the /r quick action to summon a dragon to handle the chat for me. Efficiency through mystical means!

upvoted 0 times

...

Kiley

30 days ago

Option A? Routing the chat to another group? What is this, a choose-your-own-adventure book?

upvoted 0 times

Dell

3 days ago

Exactly! It saves time and ensures consistency in responses.

upvoted 0 times

...

Willetta

11 days ago

Oh, I see. So, the /r quick action helps agents respond quickly with pre-written messages?

upvoted 0 times

...

Reyes

15 days ago

No, it's not routing the chat to another group. It's actually using response templates to insert as text in a conversation.

upvoted 0 times

...

Erinn

1 months ago

Hmm, I'm not sure about this one. But I'm definitely going to avoid option D, rejecting a chat and sending it to the general queue doesn't sound very efficient to me.

upvoted 0 times

...

Leila

1 months ago

I'm going to have to go with option C. Rolling up the chat history to an existing case makes the most sense for the /r quick action.

upvoted 0 times

Samira

22 hours ago

I'm not sure, but I think option A might be the right answer. Routing the chat to another group could be helpful.

upvoted 0 times

...

Paz

4 days ago

I agree with you, option B seems like a good choice for the /r quick action.

upvoted 0 times

...

Gearldine

18 days ago

I think option B is the correct answer. Using response templates can really speed up the conversation.

upvoted 0 times

...

Mindy

2 months ago

Option B seems the most logical choice here. Using response templates to insert text in the conversation is a great way to work efficiently.

upvoted 0 times

Lashanda

1 months ago

Yes, it's a quick and easy way to provide consistent answers to common questions.

upvoted 0 times

...

Stephane

2 months ago

I agree, using response templates can save a lot of time.

upvoted 0 times

...

Gussie

2 months ago

User 3: No, I believe it uses response templates to insert as text in a conversation.

upvoted 0 times

...

Shanda

2 months ago

User 2: I think it routes the chat towards another group.

upvoted 0 times

...

Jaclyn

2 months ago

User 1: What does the /r quick action do in Workspace Chat?

upvoted 0 times

...