ServiceNow Exam CIS-CSM Topic 5 Question 55 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 55
Topic #: 5

[All CIS-CSM Questions]

In the Customer Service Management space what defines the term asset?

AA physical item

BA specific product instance supported for a customer

CA product that a company supports

DA resource that allows a business service

Show Suggested Answer

Suggested Answer: A, D

by Benedict at Aug 05, 2023, 07:00 PM

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Becky

1 months ago

Asset? More like liability, am I right? Just kidding, but seriously, this is a tricky one. I'd better not wing it and go with my gut on this one.

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Idella

13 hours ago

B) A specific product instance supported for a customer

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Daryl

2 days ago

A) A physical item

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Joesph

1 months ago

I'm going with C. A cusJoespher service asset is a product that the company supports, plain and simple. Anything else is just overthinking it.

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Sanda

1 months ago

Hmm, I'm not sure. D sounds like it could be the right answer - an asset is a resource that allows a business service, like a call center or a website. Gotta think about this one.

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Mireya

2 months ago

B seems like the most logical choice to me. An asset in customer service is a specific product instance that we support for our customers.

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Ilona

9 days ago

I think B is the correct answer too. It's all about supporting a specific product instance for our customers.

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Ardella

10 days ago

Yes, an asset in customer service is definitely more about the specific product instance we support for our customers.

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Mel

24 days ago

I agree, B does seem like the most logical choice. It's about supporting a specific product instance for our customers.

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Simona

2 months ago

Hmm, that makes sense too. It's important to consider the company's support when defining an asset.

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Celeste

2 months ago

Asset? I thought this was about customer service, not accounting! Clearly, it's a physical item that we can touch and feel. A.is the way to go here.

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Detra

24 days ago

Absolutely, an asset in customer service management refers to a physical item.

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Sherill

1 months ago

I think it's important to understand that an asset can be a physical item in this context.

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Miesha

1 months ago

Yes, it's definitely a physical item that is considered an asset.

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Laquanda

2 months ago

I agree, an asset in customer service management is a physical item.

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Mattie

2 months ago

I disagree, I believe the answer is C) A product that a company supports.

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Simona

2 months ago

I think the answer is B) A specific product instance supported for a customer.

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