ServiceNow Exam CIS-CSM Topic 5 Question 55 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 55
Topic #: 5

[All CIS-CSM Questions]

In the Customer Service Management space what defines the term asset?

AA physical item

BA specific product instance supported for a customer

CA product that a company supports

DA resource that allows a business service

Show Suggested Answer

Suggested Answer: A, D

by Benedict at Aug 05, 2023, 07:00 PM

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14 days ago

Hmm, that makes sense too. It's important to consider the company's support when defining an asset.

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17 days ago

Asset? I thought this was about customer service, not accounting! Clearly, it's a physical item that we can touch and feel. A.is the way to go here.

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22 days ago

I disagree, I believe the answer is C) A product that a company supports.

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23 days ago

I think the answer is B) A specific product instance supported for a customer.

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