ServiceNow Exam CIS-CSM Topic 4 Question 75 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 75
Topic #: 4

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

ATrending Topics

BAuto-Responder

CProactive Customer Service Operations

DSelf-Service Analytics

Show Suggested Answer

Suggested Answer: B

by Glendora at Jul 12, 2024, 05:18 AM

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Lajuana

10 months ago

B) Auto-Responder for sure. It's the only option that specifically mentions sending email notifications.

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Regenia

10 months ago

Haha, this is easy. D) Self-Service Analytics, because what customer doesn't love analyzing their own case data?

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Dewitt

9 months ago

I see, thanks for clarifying!

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Paris

9 months ago

Oh, really? I would have guessed A) Trending Topics.

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Delfina

10 months ago

No, it's actually D) Self-Service Analytics.

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Leeann

10 months ago

I think it's C) Proactive Customer Service Operations.

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Darci

10 months ago

I'm going with A) Trending Topics. Keeping customers informed about relevant knowledge articles sounds like a key feature there.

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Goldie

10 months ago

User2

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Wayne

10 months ago

User1

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Marquetta

11 months ago

Hmm, I'm not sure. Maybe C) Proactive Customer Service Operations? That seems like it could handle sending out those notifications.

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Azalee

10 months ago

I'm not sure, but D) Self-Service Analytics could also be a possibility.

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Leeann

10 months ago

I'm leaning towards C) Proactive Customer Service Operations.

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Kimberely

10 months ago

I believe it's B) Auto-Responder.

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Mozelle

10 months ago

I think it might be A) Trending Topics.

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Lamar

11 months ago

I think it's D) Self-Service Analytics, as it involves sending relevant information to users.

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Eleonore

11 months ago

I'm not sure, but I think it could also be B) Auto-Responder.

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Cheryll

11 months ago

I think it's definitely B) Auto-Responder. That feature sounds like it would automatically send out those notifications.

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Elden

11 months ago

I'm not sure, but I think it might be D) Self-Service Analytics.

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Elden

11 months ago

I disagree, I think it's C) Proactive Customer Service Operations.

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Alline

11 months ago

I agree with Trinidad, because it makes sense to notify the relevant users automatically.

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Trinidad

12 months ago

I think the answer is C) Proactive Customer Service Operations.

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