ServiceNow Exam CIS-CSM Topic 3 Question 56 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 56
Topic #: 3

[All CIS-CSM Questions]

Who can create a customer service case from a community discussion? (Choose two.)

ACustomer service agent (sn_customerservice_agent)

BProxy case creator (sn_customerservice.proxy_case_creator)

CPartner (sn_customerservice.partner)

DCase Viewer (sn_customerservice.case_viewer)

Show Suggested Answer

Suggested Answer: C

by Renea at Sep 01, 2023, 07:25 AM

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Anika

15 days ago

Wait, is this a trick question? I'm going to go with A) Customer service agent and D) Case Viewer. They're the ones who actually use the system, after all.

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Madonna

3 days ago

I agree, the customer service agent and case viewer are the ones who can take action based on the discussion.

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Katina

5 days ago

Yeah, those are the roles with the necessary permissions to create a case from a community discussion.

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Truman

7 days ago

I think you're right, A) Customer service agent and D) Case Viewer are the ones who can create a customer service case.

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Yen

16 days ago

Nah, I'm going with A) Customer service agent and C) Partner. They're the ones who get their hands dirty with all the customer service shenanigans.

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Joesph

19 days ago

Haha, I bet the correct answer is D) Case Viewer. They're the ones who just sit back and watch the magic happen!

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Rolande

27 days ago

B) Proxy case creator and C) Partner seem like the right choices to me. They are the ones who can handle customer service cases, right?

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Tracie

6 days ago

Customer service agent can also create customer service cases.

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Joanna

7 days ago

Yes, you are correct. Proxy case creator and Partner can create customer service cases.

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Gregg

28 days ago

I think the correct answers are A) and B) because they have the necessary permissions to create cases from community discussions.

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Laura

29 days ago

I think the correct answer is A) Customer service agent and B) Proxy case creator. They have the necessary permissions to create a customer service case from a community discussion.

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Vivan

1 months ago

B) Proxy case creator (sn_customerservice.proxy_case_creator) can also create a customer service case from a community discussion.

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Xochitl

1 months ago

A) Customer service agent (sn_customerservice_agent) can create a customer service case from a community discussion.

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