ServiceNow Exam CIS-CSM Topic 2 Question 93 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 93
Topic #: 2

[All CIS-CSM Questions]

Read the use case below to determine if the customer service relationship is B2B or B2C.

Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage

is local to the customer and scheduled a technician to Mary's house.

AB2C

BB2B

Show Suggested Answer

Suggested Answer: A

by Karina at May 04, 2025, 07:23 PM

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Ronny

17 days ago

That's a good point, Oliva. But since it's Mary's personal power outage, I still think it's B2C.

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Bulah

22 days ago

Ha! I bet Mary wished she could just flip a switch and the power would come back on. Alas, we can't all be superheroes.

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Matthew

5 days ago

A) B2C

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Oliva

1 months ago

I see your point, but could it be B2B if Mary was calling on behalf of a business?

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Horace

1 months ago

B2C, for sure. Mary's a regular cusTheroner, not a business cusTheroner. The electrical company is providing a service to a household, not a company.

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Jeanice

4 days ago

Definitely B2C. Mary is just a regular customer, not a business.

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Virgie

15 days ago

A) B2C

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Edison

1 months ago

I agree with Stanford, it's definitely B2C since it's a direct interaction with an individual customer.

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Huey

1 months ago

Hmm, I'm not sure. The scenario doesn't give enough information to determine if this is a B2B or B2C situation.

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Isaac

5 days ago

I agree, the scenario seems to involve a direct interaction with a consumer.

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Alexis

16 days ago

I think it's B2C because Mary is a residential customer.

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Kristeen

17 days ago

B) B2B

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Nieves

23 days ago

A) B2C

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Theron

1 months ago

I think it's B2B. The electrical company is providing a service to a cusTheroner, which sounds like a business-to-business relationship.

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Stanford

2 months ago

I think this is B2C because Mary is a customer calling for personal service.

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Zita

2 months ago

Definitely B2C. Mary is a customer, not a business client.

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Coral

17 days ago

That makes sense. The focus is on providing service to an individual customer.

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Ahmad

24 days ago

Definitely B2C. Mary is a customer, not a business client.

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Broderick

1 months ago

A) B2C

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