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ServiceNow Exam CIS-CSM Topic 2 Question 87 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 87
Topic #: 2

[All CIS-CSM Questions]

The default configuration automatically closes resolved Cases after how many days?

A5 days

BCases are not automatically closed by default Most Voted

C3 days

D10 days

Show Suggested Answer

Suggested Answer: D

by Justa at Jan 14, 2025, 04:42 PM

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Luisa

28 days ago

10 days? That seems way too long. My instinct says it's 5 days, but I'll verify that before submitting my answer.

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Dorthy

1 months ago

Wait, cases aren't auDorthyatically closed by default? I thought that was the standard approach. Guess I need to review my Salesforce configurations.

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Nathan

16 days ago

I thought cases were automatically closed after a certain number of days.

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Cristy

2 months ago

I'm pretty sure it's 3 days, but I'll double-check the documentation just to be sure.

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Deangelo

14 days ago

Oh, good to know. Thanks for checking!

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Shanda

23 days ago

It's actually 5 days according to the default configuration.

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Rosann

1 months ago

Let me know what you find in the documentation.

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Lashandra

1 months ago

I think it's 3 days too.

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Celeste

2 months ago

I'm not sure, but I think it's D) 10 days. Maybe the system closes them after 10 days of resolution.

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Jerlene

2 months ago

I agree with Marvel, I don't remember any default setting for closing Cases automatically.

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Marvel

3 months ago

I think it's B) Cases are not automatically closed by default.

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