ServiceNow Exam CIS-CSM Topic 2 Question 70 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 70
Topic #: 2

[All CIS-CSM Questions]

What does the Agent Whisper function do?

ALets agents and chat supervisors have a conversation without the requester knowing

BLets the chat supervisors have a conversation with the requester without the agent knowing

CLets agents have chat conversations with other agents without the requester knowing

DLets agents and requesters have a conversation without the chat supervisor knowing

Show Suggested Answer

Suggested Answer: B

by Kindra at May 20, 2024, 12:11 PM

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Adrianna

1 months ago

Option A: The Agent Whisper function lets agents and supervisors gossip about the requesters. 'Did you hear about that one guy? What a weirdo!'

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My

1 months ago

Hold up, Option D? That's madness! Agents and requesters talking behind the supervisor's back? Sign me up!

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Corazon

3 days ago

User 2: I think it's important for agents and requesters to have private conversations sometimes.

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Nada

16 days ago

User 1: I know right, Option D sounds sneaky!

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Jose

1 months ago

Option C, definitely! Agents need their own private chat club, away from pesky supervisors and requesters.

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Nida

1 months ago

I'm going with Option B. Gotta keep those chatty agents in check, and the supervisor needs some private time with the requester.

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Angelica

5 days ago

User 1: I think Option B is the right choice too.

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Norah

2 months ago

I'm not sure, but I think option D could also be a possibility. It would make sense for agents and requesters to have private conversations without the supervisor knowing.

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Elbert

2 months ago

Option A seems the most logical. Letting agents and supervisors talk secretly seems like a useful feature for sensitive conversations.

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Luis

27 days ago

Yes, having the ability to have confidential conversations can improve efficiency in certain situations.

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Cassie

1 months ago

I think it's important for agents and supervisors to have a way to communicate privately.

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Celeste

2 months ago

It would definitely be helpful for handling sensitive information.

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Annabelle

2 months ago

I agree, option A does seem like the most logical choice.

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Donette

2 months ago

I agree with Lai, option A seems like the correct answer because it makes sense for agents and supervisors to have private conversations.

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Lai

3 months ago

I think the Agent Whisper function allows agents and chat supervisors to talk without the requester knowing.

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