ServiceNow Exam CIS-CSM Topic 1 Question 65 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 65
Topic #: 1

An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?

Choose 2 answers

AContact

BSold product

CInstall base Item

DConfiguration item

EBusiness Service

Show Suggested Answer

Suggested Answer: C

by Sabra at Mar 18, 2024, 03:06 AM

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Virgilio

2 months ago

Haha, this is easy! C and D all the way. Install base Item and Configuration item, the dynamic duo of entitlements!

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Shanice

1 months ago

Let's go with C and D then, they seem to be the most popular options.

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Idella

1 months ago

I see your point, but I still think C and D are the best choices.

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Naomi

1 months ago

I think A and E could also be useful for Proactive Customer Service Operations.

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Evangelina

1 months ago

I agree, C and D are definitely important fields for entitlements.

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Carole

2 months ago

A and E, baby! Contact and Business Service, that's where it's at. Gotta keep those customers happy, you know?

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Emilio

2 months ago

I'm not sure about Sold product, but Contact and Configuration item seem important for tracking entitlements.

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Alica

2 months ago

Hmm, I'm going with B and E. Sold product and Business Service? Sounds like a party to me!

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Truman

1 months ago

User 2: Yeah, Sold product and Business Service make sense for additional fields.

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Pearlene

2 months ago

User 1: I think B and E are the right choices.

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Nichelle

2 months ago

I agree with Johnetta, those fields make sense for Proactive Customer Service Operations.

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Johnetta

2 months ago

I think Contact and Sold product could be used.

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Tien

2 months ago

C and D seem like the obvious choices here. Gotta love those install base items and configuration items, am I right?

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Carisa

12 days ago

True, having all these fields available can really enhance the level of support provided to customers.

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Dahlia

13 days ago

Contact and Sold product could also be useful in certain situations.

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Junita

14 days ago

I agree, having the install base item and configuration item fields is crucial for providing support.

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Carry

21 days ago

C and D are definitely important for Proactive Customer Service Operations.

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