ServiceNow Exam CIS-CSM Topic 1 Question 59 Discussion

Actual exam question for ServiceNow's CIS-CSM exam

Question #: 59
Topic #: 1

[All CIS-CSM Questions]

What does viewing a customer's install base enable customer service agents to do? (Choose two.)

ASee the detailed configurations of the products and services deployed for a customer to determine me action needed

BMonitor alerts for operational services and configuration items that affect service health

CTrace information provided m a case to the right product or service to which it relates

DClose an upsell of related products and services not yet purchased by a customer

Show Suggested Answer

Suggested Answer: A, D

by Joseph at Nov 22, 2023, 12:24 PM

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Detra

18 days ago

I agree, A and C are the key capabilities here. Having detailed product information and being able to link cases to the right services is essential for effective customer support.

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Annalee

19 days ago

Viewing the customer's install base is crucial for agents to understand the current setup and potential issues. Options A and C seem the most relevant for troubleshooting and case management.

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