ServiceNow Exam CAD Topic 5 Question 85 Discussion

Actual exam question for ServiceNow's CAD exam

Question #: 85
Topic #: 5

[All CAD Questions]

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

AOn State column title, right-click select Filter Out > Resolved

BOn the list of records, locate and right-click on the Resolved value, select Exclude

CClick Funnel icon, click AND. Select Resolved. Is Not, State, click Run

DOn the list of records, locate and right-click on the Resolved value, select Filter Out

EOn Search, select State, type not Resolved, press enter

Show Suggested Answer

Suggested Answer: D

by Lai at Oct 20, 2024, 06:40 PM

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Malcolm

7 months ago

I'm going to have to go with C. It's the most comprehensive and future-proof solution. Plus, it has the best name - 'AND' is just so catchy!

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Tamesha

7 months ago

Option D is just weird. Why would you filter out the Resolved value instead of excluding it? That's just asking for trouble.

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Timothy

6 months ago

C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Narcisa

6 months ago

B) On the list of records, locate and right-click on the Resolved value, select Exclude

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Carole

6 months ago

A) On State column title, right-click select Filter Out > Resolved

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Elbert

7 months ago

Option B is a bit clunky in my opinion. Having to locate and right-click on each Resolved value individually seems inefficient.

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Claudia

7 months ago

Hmm, option E is also a good choice. Searching for 'not Resolved' in the State field should give us the same result, but it's a bit more manual.

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Tom

6 months ago

Hmm, I think option E is quicker and easier to do.

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Annelle

7 months ago

C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Raina

7 months ago

E) On Search, select State, type not Resolved, press enter

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Salome

7 months ago

A) On State column title, right-click select Filter Out > Resolved

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Lynda

7 months ago

I'd go with option A. Right-clicking on the State column and filtering out the Resolved option is a quick and easy way to do this.

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Erasmo

7 months ago

User3: Agreed, it's a simple and efficient way to exclude those Incidents.

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Desmond

7 months ago

User2: Yeah, right-clicking on the State column and filtering out Resolved seems like the quickest option.

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Annabelle

7 months ago

User1: I think option A is the way to go.

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Emmett

8 months ago

I disagree, I believe the correct answer is C) Click Funnel icon, click AND. Select Resolved. Is Not, State, click Run

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Heike

8 months ago

I think the answer is A) On State column title, right-click select Filter Out > Resolved

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Tresa

8 months ago

Option C looks good to me. Using the filter with the 'Is Not' condition seems like the most straightforward way to exclude the Resolved incidents.

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Sage

7 months ago

I prefer option E, it seems quicker to just search for 'not Resolved' in the State field.

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Luther

8 months ago

I think option A could also work, by filtering out Resolved from the State column.

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Rosalyn

8 months ago

I agree, option C is the best way to exclude Resolved incidents.

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