ServiceNow Exam CAD Topic 1 Question 91 Discussion

Comprehensive and Detailed In-Depth

In ServiceNow, to include data from another table within a form, the Reference field type is utilized. A Reference field creates a relationship between the current table and another table by storing a reference to a record in the target table. This allows users to select a record from the referenced table and display related information seamlessly within the form.

A . Use the Date field type: This is incorrect. The Date field type is designed to store date values and does not facilitate referencing records from other tables.

B . Use the Phone Number field type: This is incorrect. The Phone Number field type is intended for storing phone number data and does not support referencing other table records.

C . Use the String field type: This is incorrect. The String field type stores text data and does not inherently provide functionality to reference records from other tables.

D . Use the Reference field type: This is correct. The Reference field type is specifically designed to create a link to a record in another table, enabling the incorporation of related data into the form.

For example, in the Incident table, the 'Caller' field is a reference to the User [sys_user] table, allowing the selection of a user as the caller for the incident. This setup ensures data consistency and leverages existing records without data duplication.