SDI Exam SD0-302 Topic 3 Question 82 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 82
Topic #: 3

[All SD0-302 Questions]

Which of these options best describes the purpose of an SLA?

ATo ensure that supplier service targets are documented and agreed

BTo ensure that user service targets are documented and agreed

CTo ensure that revolver groups service targets are documented and agreed

DTo ensure that Service Desk KPIs are documented and agreed

Show Suggested Answer

Suggested Answer: A

by Lashandra at Mar 11, 2024, 01:32 AM

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Annice

1 hours ago

Option A seems the most logical choice. An SLA is all about defining and agreeing on the service targets with the supplier. This ensures accountability on both sides.

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Gary

16 days ago

I'm not sure, but I think it might also be about documenting and agreeing on user service targets.

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Jolene

17 days ago

I agree with Carma, it's important to have clear service targets with suppliers.

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Carma

20 days ago

I think the purpose of an SLA is to ensure that supplier service targets are documented and agreed.

upvoted 0 times

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