SDI Exam SD0-302 Topic 3 Question 66 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 66
Topic #: 3

[All SD0-302 Questions]

As a Service Desk Manager, which option best describes one of your key obligations?

AWriting and agreeing SLAs

BDeveloping Problem Management across IT

CAligning Service Desk goals with those of the organisation

DEnsuring that staff welfare takes overall priority

Show Suggested Answer

Suggested Answer: A

by Benton at Feb 27, 2023, 04:41 PM

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Gerald

30 days ago

Hmm, Option D sounds tempting, but I'm pretty sure the correct answer is C. Aligning with the organization's goals is where it's at for a Service Desk Manager.

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Derrick

1 months ago

Option C for sure! Gotta keep that Service Desk in sync with the big picture. Can't just be focusing on SLAs and staff welfare all day, ya know?

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Aracelis

1 months ago

While all the options are important, I think Option C is the most accurate description of a key obligation. Ensuring the Service Desk supports the organization's goals is paramount.

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Shawn

3 days ago

Ensuring that staff welfare takes overall priority is important for employee satisfaction.

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Rolland

4 days ago

Writing and agreeing SLAs is essential for setting expectations with customers.

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Merri

10 days ago

I think developing Problem Management across IT is also important for efficiency.

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Belen

20 days ago

I agree, aligning Service Desk goals with the organization is crucial for success.

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Aileen

1 months ago

I agree with Allene. Option C is the best answer as it focuses on strategic alignment, which is a core responsibility of a Service Desk Manager.

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Erasmo

9 days ago

I agree, strategic alignment is crucial for success in this role.

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Jeff

22 days ago

I think option C is the best answer. It's important to align Service Desk goals with those of the organization.

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Allene

2 months ago

Option C sounds like the most relevant key obligation for a Service Desk Manager. Aligning the Service Desk goals with the organization's objectives is crucial.

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