SDI Exam SD0-302 Topic 2 Question 98 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 98
Topic #: 2

[All SD0-302 Questions]

How does the Service Desk relate to the Service Level Management process? Select the option that

most closely matches its responsibility.

ATo deliver IT services to users

BTo encourage other IT areas to observe the requirements of the SLA and OLAs

CTo identify new services for inclusion in existing SLAs and OLAs

DTo create user feedback reports relating to their business area

Show Suggested Answer

Suggested Answer: D

by Alexia at Sep 13, 2024, 11:33 PM

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Jutta

1 months ago

If the Service Desk is responsible for creating user feedback reports, they must be psychic. I'll take B and hope they can actually influence those other teams.

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Brent

1 months ago

As someone who's worked the Service Desk, I can tell you option A is spot on. We're the ones actually providing the IT services, not just managing the agreements.

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Shaun

5 days ago

That's right, our main responsibility is to provide support and assistance to users.

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Alaine

20 days ago

I agree, the Service Desk is all about delivering IT services to users.

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Moira

1 months ago

D seems a bit too narrow for the Service Desk's role. They're the bridge between users and the rest of IT, so B is the best fit.

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Alecia

8 days ago

I think B makes sense. The Service Desk should make sure everyone follows the SLA and OLAs.

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Tomas

2 months ago

Option C is tempting, but that's more of a Service Level Management responsibility. The Service Desk is all about delivering IT services to users, so A is the way to go.

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Linwood

27 days ago

B) To encourage other IT areas to observe the requirements of the SLA and OLAs

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Kris

29 days ago

I agree, the Service Desk is responsible for providing IT services to users.

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Youlanda

1 months ago

A) To deliver IT services to users

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Jolene

2 months ago

The Service Desk is the front line of IT, so option B makes the most sense. They need to ensure other teams are following the agreed-upon SLA and OLA requirements.

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