SDI Exam SD0-302 Topic 2 Question 74 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 74
Topic #: 2

[All SD0-302 Questions]

When selecting a CTI system which of these would you choose as a key benefit of CTI in a Service

Desk environment?

AAnalysts will be able to produce full performance data to feed their regular appraisal/review cycle

BAnalysts will have a flexible and comprehensive call-management tool

CAnalysts will be able to instantly assess and prioritise every call

DAnalysts will have quick and dynamic access to user details without asking for them

Show Suggested Answer

Suggested Answer: D

by Lawrence at Aug 31, 2023, 05:23 AM

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Kendra

1 months ago

Choosing B is a no-brainer. Analysts need to be able to prioritize calls and access user details quickly, but a comprehensive call-management tool is the real game-changer.

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Lonny

12 days ago

But don't you think having instant assessment and prioritization of every call is important too?

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Laurel

16 days ago

Definitely, being able to prioritize calls and access user details quickly is key.

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Erinn

18 days ago

I agree, having a flexible call-management tool is crucial for efficiency.

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Gearldine

1 months ago

Option B all the way! Analysts will be able to handle calls like a boss with a tool that's both flexible and comprehensive.

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Bette

3 days ago

I agree, option B is definitely a key benefit. It makes call management so much easier.

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Arlette

2 months ago

While all the options sound appealing, B really stands out as the key benefit of CTI in a service desk environment. Flexibility and comprehensiveness are a must.

upvoted 0 times