SDI Exam SD0-302 Topic 2 Question 106 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 106
Topic #: 2

[All SD0-302 Questions]

You are planning a promotion campaign to raise customer awareness of the Service Desk and the

benefits it brings to the business. Which of these activities would be most effective in doing this?

AOffer customers the opportunity to experience life on the Service Desk

BProvide induction training and team-building away-days

CGive all customers a stress ball with Service Desk contact details printed on it

DSchedule your staff to floor walk at regular intervals

Show Suggested Answer

Suggested Answer: C

by Alverta at Jan 27, 2025, 03:05 AM

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Shawn

1 months ago

Option C is a great idea! Throwing in a little humor with the stress ball might just be the key to getting customers to remember the Service Desk.

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Dong

1 months ago

Personally, I'd go with option B. Investing in training and team-building will help strengthen the Service Desk team and improve the customer experience.

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Carmen

7 days ago

It's important to focus on building a strong team to provide the best service possible.

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Timothy

10 days ago

I agree, investing in the team will ultimately benefit the customers as well.

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Nidia

17 days ago

Option B sounds like a great idea. Training and team-building can really make a difference.

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Ernestine

2 months ago

Option A sounds interesting, but I'm not sure how realistic it is to let customers experience life on the Service Desk. Seems a bit gimmicky.

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Royal

13 days ago

Yeah, option C could also work. Giving customers stress balls with contact details can help promote the Service Desk.

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Cordelia

19 days ago

I think option D could be effective in raising awareness. Having staff walk the floor regularly can engage customers.

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Honey

28 days ago

I agree, option A does seem a bit unrealistic. Maybe we should consider other options.

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Tamar

2 months ago

I think option D is the most practical choice. Regular floor walking will help the customers connect with the Service Desk team.

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Jin

27 days ago

Providing induction training and team-building away-days could also be effective in showcasing the benefits of the Service Desk.

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Hildred

1 months ago

I think offering customers the opportunity to experience life on the Service Desk would be a fun and interactive way to raise awareness.

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Micaela

1 months ago

I agree, option D would definitely help build a stronger connection with customers.

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Mozell

2 months ago

Option C seems like a fun and creative way to raise awareness. Who doesn't love a good stress ball?

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Elli

9 days ago

D) Schedule your staff to floor walk at regular intervals

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Kent

29 days ago

C) Give all customers a stress ball with Service Desk contact details printed on it

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Cristal

1 months ago

B) Provide induction training and team-building away-days

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Muriel

1 months ago

A) Offer customers the opportunity to experience life on the Service Desk

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Idella

2 months ago

I disagree, I believe option A would be more effective as it gives customers a hands-on experience.

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Julieta

2 months ago

I agree with Chau, having staff floor walk would really raise awareness.

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Chau

3 months ago

I think option D would be most effective.

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