The Service Desk is like the bouncer at a club - they just want to be in on everything, even if they don't really need to be. But option B is the way to go.
Haha, the Service Desk is like the third wheel in this whole process. They just want to be involved in everything, don't they? But I guess option B makes the most sense.
I think option B is the correct answer. The Service Desk needs to be involved in the development process to ensure they can provide appropriate support for new systems.
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