SDI Exam SD0-302 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 101
Topic #: 2

[All SD0-302 Questions]

Your manager is concerned that the relationships between the Service Desk and some other areas of

IT aret as good as they could be. S/he has asked you to suggest some initiatives to improve the

situation; which of the following would you suggest?

ARecognise and publish the achievements of your staff to promote the Service Desk

BOffer to write supporting mission statements for the other teams

CUnderstand the roles and responsibilities that teams have in meeting IT services and business
objectives

DEstablish regularly scheduled meetings between key Service Desk staff and key customer
representatives

Show Suggested Answer

Suggested Answer: D

by Roslyn at Sep 14, 2024, 08:03 AM

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Blondell

Option C is the clear winner here. Understanding each other's roles and responsibilities is the foundation for building better relationships. Plus, it's way more fun than writing mission statements. Who has time for that?

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Gregoria

3 days ago

Ah, the age-old dilemma of office politics. Option C is the sensible choice, but if you really want to shake things up, write those mission statements and watch the sparks fly! Fireworks guaranteed!

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Joni

7 days ago

Recognizing staff achievements is important, but it's not the most effective way to improve relationships. I'd go with Option C and D.

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Irma

10 days ago

I agree with Justine. Plus, it's always a good idea to establish regular meetings with key stakeholders. That's why I think Option D is also a great suggestion.

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Sheron

12 days ago

I believe option C is crucial. Understanding the roles and responsibilities of each team is essential for aligning IT services with business objectives.

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Dong

14 days ago

I agree with Tresa. Option D could also be beneficial. Regular meetings between key staff and customer representatives can enhance communication and collaboration.

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Justine

16 days ago

Option C is the way to go. Understanding the roles and responsibilities of different teams is crucial for improving relationships and aligning everyone towards common goals.

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Veda

2 days ago

D) Establish regularly scheduled meetings between key Service Desk staff and key customer representatives

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Cherry

3 days ago

A) Recognise and publish the achievements of your staff to promote the Service Desk

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Tresa

20 days ago

I think option A is a good idea. Recognizing and promoting the achievements of the Service Desk staff can help improve relationships.

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