SDI Exam SD0-302 Topic 1 Question 84 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 84
Topic #: 1

Which option best describes the expectations of the Service Desk's users?

AThey have confidence that the Service Desk is in control of their Incident or Service Request when
speaking to a senior team member

BTheir incident is professionally managed and they receive consistent and courteous service

CTheir Incidents are resolved very quickly and they are periodically informed of progress

DThey are provided with good decision data and feedback on all their Incidents

Show Suggested Answer

Suggested Answer: B

by Gracia at Apr 08, 2024, 10:41 AM

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Madonna

1 months ago

Users' expectations are usually inverse to the service desk's actual capabilities, but that's just how the world works.

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Ryan

1 months ago

A is the correct answer. Users want to feel confident that the service desk is in control, especially when speaking to a senior team member.

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Flo

5 days ago

Absolutely, it helps build a positive relationship between users and the service desk.

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Clay

18 days ago

Yes, it's important for users to have that trust in the service desk.

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Lavera

22 days ago

I agree, users definitely want to feel confident when speaking to a senior team member.

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Evangelina

2 months ago

D is the most comprehensive answer, providing users with good decision data and feedback on all their incidents.

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Kelvin

7 days ago

User 3: Yeah, it helps build trust and confidence in the Service Desk.

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Serita

29 days ago

User 2: I agree, it's important for users to have that information.

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Weldon

1 months ago

User 1: I think option D is the best, users need good decision data and feedback on all their incidents.

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Weldon

2 months ago

C seems like the ideal scenario, where their incidents are resolved quickly and they are kept informed of progress.

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Loren

12 days ago

Maricela: That's true, having all the information is key to feeling confident in the service desk.

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Royal

17 days ago

User 3: I think it's also important to receive good decision data and feedback, like option D.

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Maricela

22 days ago

User 2: Yeah, it's important to know what's going on with your incident.

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Gaston

1 months ago

User 1: I agree, option C sounds like the best one.

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Rebbecca

2 months ago

I think option C is also important. Users want their incidents resolved quickly and to be kept updated on progress.

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Gregg

2 months ago

I agree with Andree. It's important for users to feel like their incidents are being managed well.

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Danica

2 months ago

I think B is the best answer. The users expect their incidents to be professionally managed with consistent and courteous service.

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Devora

1 months ago

D is important too, users want good decision data and feedback on their incidents.

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Eulah

2 months ago

Yes, quick resolution is key for users' satisfaction.

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Phil

2 months ago

I think C is also important, users want their incidents resolved quickly.

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Hyman

2 months ago

I agree, users definitely want their incidents to be professionally managed.

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Andree

3 months ago

I think option B is the best. Users want professional and consistent service.

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