SDI Exam SD0-302 Topic 1 Question 64 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 64
Topic #: 1

[All SD0-302 Questions]

You are inducting a new starter on the Service Desk theyve read some documentation and ask you

for a good brief description of Incident Management. Which of these options best describes one of the

required outcomes of Incident Management?

AIncident Management is a re-useable process for issue-fixing before Problem Management

BIncident Management gets users back to work quickly with minimum impact

CIncident Management ensures that all Problems are classified at root cause

DIncident Management ensures a formal approach to customer support

Show Suggested Answer

Suggested Answer: A

by An at Jan 08, 2023, 08:28 PM

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Verda

1 months ago

Option B is definitely the way to go. Incident Management is the firefighting part of ITSM - it's all about putting out the fires and getting things back on track as quickly as possible.

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Charolette

1 months ago

Ha! I was going to say option A, but that sounds like a 'nice-to-have' rather than a 'required outcome'. Incident Management is all about getting people back to work, not about re-usable processes.

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Eura

1 months ago

I don't know, option C seems a bit off. Incident Management isn't about classifying problems at their root cause - that's more of a Problem Management thing, right?

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