SDI Exam SD0-302 Topic 1 Question 110 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 110
Topic #: 1

Which of these answers wouldT be a suitable area to include in your service ethics code of

conduct?

AA list of expected behaviour to ensure that all Service Desk employees understand what the
organisation expects of them

BStandards of moral and ethical behaviour

CHow to manage risk on behalf of the organisation

DSpecific techniques for dealing with difficult business partners

Show Suggested Answer

Suggested Answer: D

by Noble at Apr 07, 2025, 04:29 AM

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2 days ago

Haha, C is a good one! Risk management is important, but it's not exactly 'ethical' per se. Let's stick to the moral high ground.

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3 days ago

D is an interesting choice, but I don't think it fits the scope of a service ethics code. That's more about professional development.

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4 days ago

I believe B) is also essential, as it sets the standards for moral and ethical behavior.

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12 days ago

I think A is the best answer. A clear code of conduct helps employees understand the expected behavior and uphold the organization's values.

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12 days ago

I agree with Hildegarde, having a list of expected behavior is crucial for clarity.

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20 days ago

I think A) is important for setting expectations.

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