SDI Exam SD0-302 Topic 1 Question 109 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 109
Topic #: 1

How can you best demonstrate understanding of your Service Desks strategic responsibilities?

AUnderstand what activities your Service Desk should undertake to support the organisations strategic
plans

BAdvise senior management about your strategic management skills and experience

CProvide detailed analyses of the Service Desks activities for the previous year

DProvide strategic plans that detail the role of the Service Desk and how it can be utilised to manage all
IT Service operations

Show Suggested Answer

Suggested Answer: A

by Sunny at Mar 20, 2025, 03:37 AM

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Linn

12 days ago

Option D seems to be the most comprehensive and strategic approach. It aligns the Service Desk's role with the overall IT Service operations, which is crucial for demonstrating its strategic value.

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Jeanice

18 days ago

I believe advising senior management about strategic management skills is also important to demonstrate understanding.

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Hillary

19 days ago

I agree with Dean, having a clear plan can show understanding of strategic responsibilities.

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Dean

21 days ago

I think the best way is to provide strategic plans for the Service Desk.

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