Scrum Exam PSM-II Topic 1 Question 45 Discussion

Actual exam question for Scrum's PSM-II exam

Question #: 45
Topic #: 1

A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?

(choose the best answer)

ADefuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it

BConduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.

CEnd the discussion. Make the call whether the work is or is not part of the Definition of Done. Identify who is involved in the conflict and decide on their further presence on the Scrum Team.

DTake the people involved aside. Ask them to resolve the situation outside of the Scrum Team, if required through their managers. The goal is to maintain stability in the team.

Show Suggested Answer

Suggested Answer: A

Sprints promote iterative and incremental development.

by Frederica at Mar 01, 2023, 07:25 AM

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Krystina

2 months ago

Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere. The Scrum Master's job is to keep the team focused, not referee a cage match. Although, I'd pay good money to see that...

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Erick

13 days ago

Definitely, the Scrum Master should focus on keeping the team focused and productive. Letting them resolve the situation outside the team is the way to go.

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Kina

17 days ago

Yeah, the Scrum Master should focus on keeping the team focused and productive, not getting involved in personal conflicts.

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Berry

24 days ago

Yeah, taking the people involved aside seems like a good idea. It's important to maintain stability in the team.

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Isabella

24 days ago

I agree, taking the people involved aside is a good way to maintain stability in the team.

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Devora

26 days ago

Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere.

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Ethan

1 months ago

Option D looks the best to me. Get those hotheads out of the team meeting and let them sort it out elsewhere.

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Von

2 months ago

I'm with option C on this one. The Scrum Master needs to step in, make the call, and weed out the troublemakers. Can't have angry outbursts like that on my Scrum team, no sir. We're professionals here, not a kindergarten class.

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Terrilyn

2 months ago

Ooh, I think option B is the way to go. Get the team to resolve the conflict and establish a clear Definition of Done. Reminds me of that time I had to mediate a dispute between my roommates over who used the last of the milk. Good times.

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Raymon

A) Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it

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Thaddeus

15 days ago

D: Let's work together to maintain stability in the team and move forward positively.

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Rolf

24 days ago

C: I agree, conflicting ideas are natural but we need to find a solution.

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Mari

1 months ago

B: Yeah, we need to focus on resolving the conflict without making it personal.

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Effie

1 months ago

A: Let's all calm down and work together to create a uniform Definition of Done.

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Catherin

2 months ago

I think the Scrum Master should conduct a session to help the team resolve the conflict and come up with a uniform Definition of Done.

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Emile

2 months ago

I agree with Markus. It's important to ensure everyone understands the criteria for done work.

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Abel

2 months ago

The Scrum Master should definitely defuse the conflict and provide clarity on the Definition of Done. Let's not get personal here, we're all on the same team.

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Adelle

1 months ago

B) Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.

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Kathryn

2 months ago

A) Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it

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Markus

2 months ago

I think the best action is to defuse the conflict and clarify the Definition of Done.

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