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Scaled Agile Exam SAFe-APM Topic 8 Question 33 Discussion

Actual exam question for Scaled Agile's SAFe-APM exam
Question #: 33
Topic #: 8
[All SAFe-APM Questions]

A Product Manager in a business-to-business market wants to disrupt a competitor by changing the work processes of a complex industrial process. Which Design Thinking tool will help in redesigning the work processes?

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Suggested Answer: B

Journey maps are a design thinking tool that help visualize the steps, interactions, and emotions of a user as they go through a process or a service. Journey maps can help redesign work processes by identifying the pain points, opportunities, and gaps in the current state, and by generating ideas for improving the user experience and value proposition in the future state. Journey maps can also help communicate the user needs and expectations to the stakeholders and align them on a common vision and goal.


Journey Maps - Scaled Agile Framework

Journey Mapping 101 | Nielsen Norman Group

Journey Mapping: The Ultimate Guide | Miro

Journey Mapping: How to Create One and Why It's Important

by Cecil at May 03, 2025, 02:58 PM

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Ronnie
10 days ago
Haha, good one Celestine. I bet the product manager is looking to 'disrupt' the competition, not just outspend them.
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Belen
2 days ago
A: I think journey maps could be really helpful in understanding the current work processes.
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Rosita
13 days ago
I think both B) Journey maps and D) Value proposition canvas are important tools for redesigning work processes.
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Celestine
14 days ago
Ah, the classic 'buy a feature' approach. Why bother with all that design thinking mumbo-jumbo when you can just throw money at the problem, right?
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Fatima
16 days ago
I believe D) Value proposition canvas could also be useful in this situation.
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Kristel
16 days ago
Hmm, I'm not so sure. Buyer personas might also give us some valuable insights into the key stakeholders and their needs.
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Earnestine
14 hours ago
B: Yeah, but buyer personas could also give us a deeper understanding of the key stakeholders and their needs.
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Adelle
10 days ago
A: I think journey maps could be really helpful in understanding the current process and identifying pain points.
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Rebbecca
23 days ago
I agree with Raymon, Journey maps can help in redesigning work processes.
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Fidelia
1 months ago
I agree, journey maps are the best tool here. Gotta get into the user's shoes to really solve this challenge.
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Leoma
2 days ago
Journey maps will definitely help us understand the user's perspective.
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Raymon
1 months ago
I think the answer is B) Journey maps.
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Mauricio
1 months ago
Journey maps are perfect for understanding the user's experience and redesigning complex work processes. This is the way to go!
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Dudley
5 days ago
Let's use journey maps to disrupt our competitor's processes!
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Cornell
8 days ago
Yes, they help in redesigning complex work processes effectively.
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Alysa
10 days ago
Journey maps are great for understanding user experience.
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