SAP Exam C_TS414_2021 Topic 3 Question 48 Discussion

Actual exam question for SAP's C_TS414_2021 exam

Question #: 48
Topic #: 3

[All C_TS414_2021 Questions]

Which of the following documents can you use as a reference document when creation a customer claim?(2 correct ans )

AMaterial document

BDelivery

CQuotation

DQM order

ESales order

Show Suggested Answer

Suggested Answer: B, E

by Portia at May 05, 2025, 03:27 AM

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Roxane

Haha, I bet the guy who wrote this question was trying to trick us. Putting 'Quotation' in there, hoping someone would fall for it. Nice try, but I'm not biting!

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Venita

17 days ago

I agree with Yvonne, Material document and Sales order are the correct options.

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Ty

17 days ago

As a former customer service rep, I can tell you that the material document and the QM order are the key documents you need. Gotta have that quality control paper trail, am I right?

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Kenneth

6 days ago

Material document and QM order are definitely important for creating a customer claim.

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Yvonne

27 days ago

I think A) Material document and E) Sales order can be used as reference documents.

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Sanjuana

1 months ago

Quotation? Really? What does that have to do with a customer claim? Unless you're trying to claim the customer was promised something that wasn't delivered, that seems like a stretch.

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Boris

1 months ago

Delivery and sales order, for sure. You need the delivery details to back up the claim, and the sales order is the foundation of the whole transaction.

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Louvenia

7 days ago

User 2

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Norah

11 days ago

User 1

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Erick

1 months ago

The material document and the sales order seem like the obvious choices here. I mean, how else are you going to reference the items and quantities involved in the claim?

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