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SAP Exam C_C4H56I_34 Topic 4 Question 20 Discussion

Actual exam question for SAP's C_C4H56I_34 exam

Question #: 20
Topic #: 4

[All C_C4H56I_34 Questions]

What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:

There are 2 correct answers to this question.

AObtain API token credentials from the CTI provider.

BAdd a mashup service in Agent Desktop.

CAdd the phone channel to the live interaction widget.

DIntegrate with a third-party Computer Telephony Integrator (CTI) provider.

Show Suggested Answer

Suggested Answer: A, C

by Suzan at Sep 06, 2024, 03:57 PM

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Zack

21 days ago

I bet the person who wrote this question is sitting back with a big grin, watching us all try to figure it out. Jokes on them, I'm going with A and D!

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Carman

7 days ago

I think A and D are the correct answers.

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Beatriz

1 months ago

Hmm, this is tricky. I'm going to go with A, C, and D. Gotta cover all the bases, you know? If I'm wrong, I'm going to blame the test writers for not being clear enough.

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Ludivina

1 months ago

Wait, wait, wait... I think B is also correct. You need to add a mashup service to enable the phone channel. Don't forget that one!

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Reena

22 days ago

C) Add the phone channel to the live interaction widget.

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Ernest

24 days ago

A) Obtain API token credentials from the CTI provider.

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Regenia

1 months ago

Haha, I bet the IT guy who set this up is having a field day watching us struggle with this question. But seriously, I agree with A and D.

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Leontine

2 months ago

I think answers A and D are correct. You need to get the API credentials from the CTI provider and then integrate it with Agent Desktop.

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Chanel

9 days ago

B) Add a mashup service in Agent Desktop.

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Youlanda

10 days ago

That's correct! You need both the API credentials and integration with a CTI provider.

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Cristy

16 days ago

D) Integrate with a third-party Computer Telephony Integrator (CTI) provider.

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Wayne

1 months ago

A) Obtain API token credentials from the CTI provider.

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Lettie

2 months ago

I'm not sure about that. I think we also need to integrate with a third-party CTI provider.

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Murray

2 months ago

I agree with you, Tyra. We need API token credentials and add the phone channel to the live interaction widget.

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Tyra

2 months ago

I think the correct answers are A and C.

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