SAP Exam C_C4H51_2405 Topic 8 Question 2 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 2
Topic #: 8

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Show Suggested Answer

Suggested Answer: B, D, E

by Brunilda at Sep 10, 2024, 04:09 PM

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Jade

8 months ago

I'm feeling lucky, so I'm going with all of the above! Except B, because let's be honest, who needs employees when you've got robots doing all the work?

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Franklyn

8 months ago

D) Organization

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Clement

8 months ago

C) Account

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Nadine

8 months ago

A) Service category

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Argelia

9 months ago

I'm not sure about Organization and Territory. I think they might not be relevant for ticket routing.

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Starr

9 months ago

I agree with Galen. Service category, Employee, and Account make sense for ticket routing.

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Galen

9 months ago

I think the objects determined in ticket routing are Service category, Employee, and Account.

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Wilford

9 months ago

A, C, and E. Easy peasy lemon squeezy. It's like SAP Service Cloud is playing a game of 'Choose Your Own Adventure' with us.

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Dahlia

9 months ago

Hmm, I'm going with B, D, and E. Employees, organizations, and territories - the holy trinity of ticket routing!

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Carey

8 months ago

No problem! Ticket routing can be a bit tricky to understand at first.

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Tonette

9 months ago

Oh, I see. Thanks for the clarification.

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Therese

9 months ago

Actually, the correct answers are A, C, and E. Service category, account, and territory are the objects determined in ticket routing.

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Felix

9 months ago

I think you're on the right track with B, D, and E.

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Hector

10 months ago

A, C, and E for sure! Gotta love that ticket routing in SAP Service Cloud. It's like a game of connect-the-dots, but with customers and territories.

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Johnetta

9 months ago

I agree, ticket routing in SAP Service Cloud is like a puzzle!

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Johnetta

9 months ago

A, C, and E are correct!

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Marge

9 months ago

I agree, it's like a puzzle connecting customers and territories.

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Marge

9 months ago

A, C, and E are the correct answers for ticket routing in SAP Service Cloud.

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