SAP Exam C_C4H51_2405 Topic 6 Question 13 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 13
Topic #: 6

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

AYou can link multiple tickets to a customer hierarchy using the Grouping feature.

BYou can change the status of multiple sub-tickets from the main ticket.

CChanging the customer in the main ticket updates the customers in the related sub-tickets.

DOpening the main ticket allows you to see all the connected sub-tickets.

Show Suggested Answer

Suggested Answer: B, D

by Glenn at Nov 18, 2024, 10:50 PM

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Lashaun

4 months ago

Haha, changing the customer in the main ticket? That's just asking for trouble. But B and D seem like solid options.

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Regenia

4 months ago

Definitely, being able to change the status of multiple sub-tickets and see all connected tickets from the main one are key advantages.

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Regenia

4 months ago

I agree, changing the customer could cause confusion. B and D do seem like the most useful benefits.

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Claudio

5 months ago

I agree with A and D. The grouping feature and visibility into all the related tickets are really useful.

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Vashti

5 months ago

I believe B and C are also benefits, as changing status and updating customers can save time and effort.

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Nieves

5 months ago

Options B and D are definitely correct. It's great to be able to manage sub-tickets from the main one and see all the connections.

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Stefany

4 months ago

I think having ticket hierarchies in SAP Service Cloud is a great feature overall.

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Christa

4 months ago

Definitely, it makes managing tickets much easier and more organized.

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Sean

4 months ago

Yes, and it's also convenient to see all the connected sub-tickets when you open the main ticket.

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Steffanie

4 months ago

I agree, being able to change the status of multiple sub-tickets from the main ticket is really helpful.

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Matthew

5 months ago

I agree with Leanora, linking multiple tickets and seeing all connected sub-tickets are definitely useful.

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Leanora

5 months ago

I think A and D are the benefits of ticket hierarchies.

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