SAP Exam C_C4H51_2405 Topic 4 Question 21 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 21
Topic #: 4

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

Show Suggested Answer

Suggested Answer: B, D

by Lucille at May 05, 2025, 02:58 AM

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Anissa

Haha, imagine if the answer was C - 'Approval process for social media import run'. That would be overkill, who has time for that?

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Jesusita

2 days ago

I think both B) Social media channel configuration and D) Work distribution are crucial for automating ticket creation from Facebook posts.

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Susana

4 days ago

I agree, B and D are the way to go. Scoping and approval process don't seem relevant for this use case.

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Devorah

1 days ago

User 1: I think we should focus on social media channel configuration.

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Lucy

7 days ago

I believe D) Work distribution is also important for assigning tickets to the right team.

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Tamra

23 days ago

Definitely B and D! Setting up the social media channel and work distribution are key for automating ticket creation from Facebook posts.

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Jeff

2 days ago

I agree, setting up the social media channel is crucial for this automation.

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William

1 months ago

I agree with Alishia. Social media channel configuration is essential for this task.

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Alishia

1 months ago

I think B) Social media channel configuration can help with this.

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