SAP Exam C_C4H51_2405 Topic 3 Question 1 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 1
Topic #: 3

[All C_C4H51_2405 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Show Suggested Answer

Suggested Answer: B

by Edmond at Sep 11, 2024, 03:57 AM

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Lynna

8 months ago

I see your point, Cherry. But I think Case routing is more suitable because it specifically deals with assigning cases.

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Cherry

9 months ago

I'm not sure. Maybe Notifications could also work for this purpose?

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Olene

9 months ago

I agree with Lynna. Case routing would be the best option for automatically assigning cases to the escalation team.

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Lynna

9 months ago

I think the feature we should use is Case routing.

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Tyra

9 months ago

Notifications? What is this, a pager from the 90s? Case routing is the 21st-century solution.

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Una

9 months ago

I agree, notifications may be outdated, but case routing ensures the right team gets the right cases in a timely manner.

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Elouise

9 months ago

Case routing is definitely the way to go for assigning cases with known faults to the escalation team.

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Myra

10 months ago

SLA? More like S-LAzy if you ask me. Case routing is the clear winner.

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Lynsey

10 months ago

I think case routing is the way to go here. Gotta get those faulty products to the escalation team ASAP!

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Valene

9 months ago

Yes, using case routing would ensure that all cases with the faulty product are directed to the escalation team automatically.

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Alberta

9 months ago

I agree, case routing would definitely help streamline the process.

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Tran

9 months ago

Yes, we can set up rules to automatically assign cases with the faulty product to the escalation team.

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Arlene

9 months ago

I agree, case routing would definitely help streamline the process.

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